FAQ

To select the most accurate size, use the size chart available on the product card. It is worth remembering that the dimensions in the table refer to the product measured flat, so the most accurate method is to measure your favorite sweatshirt or pants flat and compare the result with the table. If you measure your body directly, remember that you need to allow a few centimeters to ensure that the clothing is not too tight and comfortable to wear. If you are hesitating between two sizes, also pay attention to the description of the cut - some models have a more fitted cut, and some have a looser cut.

Not always. Individual models may differ in cut, leg length, hip width or degree of fit, so before purchasing it is worth checking the size chart for a specific product.

If you want a more fitted effect, choose a smaller size, if the material and style allow it. If you prefer greater comfort of movement or work many hours in medical clothing, it is safer to choose a size larger.

The size range depends on the model and collection. Many products are available in sizes from XXS to 4XL, and full availability can always be found on the specific product card.

Yes, if you have any doubts, please contact us and send your dimensions and the name of the selected model. We will help you choose the best size possible. Send us a message at support@medka.eu or call +48 733277705

We restock scrubs as quickly as possible. If your size is out of stock, sign up to be notified when it's back in stock. On the product card of your chosen product, select the size you are interested in and click the "Notify me about availability" button. You will receive an e-mail as soon as the product returns to our warehouse. ATTENTION! Products from the outlet will not be restocked.

If the product has not been used and meets the return conditions, you can return it free of charge according to the instructions here: https://www.medka.eu/policies/refund-policy# To exchange the product for a different size, you must place a new order.

We recommend washing our clothing at 40 ° C (with the addition of disinfecting liquids if necessary) and reversed to the left. Also iron on the left at 100st. C.

In the case of intense and dark colors, we recommend washing with similar colors.

The composition of the material is always given on the product card. Individual collections may differ in composition, so it is worth checking the description of a specific model before purchasing.

The exact composition can always be found on the specific product page in the 'Material and care' tab.

Viscose Plus collection consists of: 40% viscose, 55% polyester and 5% elastane.

Standard collection it is 60-70% polyester, 25-35% viscose, 5-8% elastane.

Medical dresses and aprons are made of fabric 66% cotton, 30% polyester, 4% spandex.

Longsleeves is high-quality knitwear: 95% TENCEL™, 5% elastane

95% TENCEL™, 5% elastane

Once your order has been shipped, we will send you a shipping confirmation email. This confirmation email also includes tracking information for your package.

After sending the parcel, you will receive an e-mail with the shipment number and tracking link. Parcels within Poland are sent via the InPost courier company, and overseas parcels via DHL.

Yes, we also ship abroad to most EU countries. Available directions and delivery methods are visible when placing the order.

Delivery cost within the area Polish depends on the selected shipping method and is visible in the basket before finalizing the order. Currently, prices start from PLN 13.90 for parcel locker delivery, PLN 18 for courier delivery and PLN 20 for cash on delivery.
Free delivery over PLN 450.

The cost of international shipping depends on the country of delivery. The exact cost will be shown in the basket after entering the delivery address.

The standard order processing time without personalization is usually 1-2 business days, unless there is information about an extended processing time for a specific product. In the case of embroidery orders or group orders, the deadline may be longer.

If the order has not yet been processed or shipped, a change may be possible. Please contact us as soon as possible after placing your order.

We make payments through reputable payment service providers. We accept payments by debit/credit cards, BLIK and Google Pay payments, deferred payments and installments, quick transfers and traditional transfers. If you have any problems with your order, please send us an email to support@medka.eu

Yes. This information will appear when finalizing the order. The order is processed after the payment is received in our bank.

Yes. This information will appear when finalizing the order. The cost of courier delivery is always PLN 20.

Yes, you can choose deferred payment with PayPo or installment payment with Przelewy24/Raty. The option of installment or deferred payment will appear when finalizing the order.

You will be able to add a discount code in the basket before placing an order for selected scrubs. If you have problems using the code, it is best to carefully check whether the conditions of the promotional code you are trying to use work with products in the basket. If your code still doesn't work, please contact here.

Usually not. One discount code can be used in one order, unless the terms of a given promotional campaign provide otherwise.

Codes cannot be combined with discounts and outlet products.

Yes, we issue VAT invoices for all orders. If you want to receive an invoice for your company, please provide the correct invoice details when placing the order. You will receive the document at the e-mail address provided in the order when the order is completed.

We issue invoices in accordance with currently applicable regulations. If your company or facility uses KSeF and needs additional organizational information for the proper circulation of documents, please provide it when ordering.

The invoice is sent automatically to the e-mail address provided when placing the order.

Yes, we offer free returns using InPost parcel lockers.

Yes, if the product shows no traces of use and meets the return conditions. The quickest solution is to send the product back according to the returns procedure and place a new order for the correct variant

You have the right to return products within 60 days of receiving your order

The deadline is counted from the day you receive the shipment.

To register your return, please check the instructions Here

You do not need to have an active store account to register a return.

Returns are free when using the website InPost Quick Returns (shipping by parcel locker).

Medical scrubs and medical clothing must be unworn and unwashed and have tags attached. They must not contain traces of makeup, deodorant or other stains.

You will receive funds for the purchase within 1-14 business days from our return. Some banks need extra time to return funds to your account.

Unfortunately not. The right to return does not apply to products made according to customer specifications, e.g. with personal embroidery or the facility's logo, or manufactured to individual order.

Yes. If there is a product defect, please let us know. Send us an e-mail to: support@medka.eu

The notification must describe the defect, include photos and the order number (optional).

Yes, we offer the possibility of embroidery on selected products. The scope of personalization may include name, position, facility name or logo.

To order a product with personalization, select a specific product on the website (sweatshirt, apron or tunic) and press the "Add embroidery/logo" button. Here you can visualize the embroidery, add specific content or upload graphics (logo), choose the thread color, font and place of embroidery (by clicking on the blue or green pin)

Yes, before embroidery is made, we will send you an e-mail with a visualization and a trial embroidery for approval.

Yes, personalization usually increases order processing time. We confirm the exact date after determining the scope of embroidery.

Personalized products, including those with custom embroidery, are generally non-returnable.

Yes, we fulfill group orders for medical facilities, teams, universities, offices and companies.

It is best to contact us by e-mail support@medka.eu or via the contact form here and provide the number of people, selected models, colors, sizes and whether the order includes embroidery. Based on this, we will prepare further steps or an individual quote.

Delivery time depends on the size of the order, product availability and whether it includes embroidery or other markings. We confirm the date individually after agreeing on the details.

Yes, you can place a test order before bulk ordering. This order includes single items and selected sizes so that the team can check the fit and select the correct sizes before placing the final group order. After the fitting, the test order is sent back according to the established process, and then we proceed to fulfill the actual order for the entire team. This solution facilitates proper matching of sizes and reduces the risk of mistakes when ordering larger sizes.

First, we determine what models and sizes are to be sent for fitting. Then, a test order is placed and must be paid for as a standard order. After the fitting, the clothing is sent back and the funds paid are refunded to the account or credited towards the target group order. After collecting information about the appropriate sizes, we proceed to fulfill the appropriate order for the entire team.

Yes, as part of a group order, we can embroider a logo on selected clothing. This solution is often chosen by clinics, offices, beauty salons, reception desks and entire teams that want to consistently label corporate clothing.

To prepare a logo embroidery, we need a file with the logo and information on which models the embroidery is to be made and where it should be placed. Before embroidering finished clothing, we always prepare a trial embroidery along with a visualization. Only after approval do we start embroidering the clothing from the group order.

The price of embroidery is determined individually. It depends primarily on the number of pieces on which embroidery is to be made. After receiving information about the order, we prepare a quote tailored to the specific implementation.

Yes, logo embroidery may extend the processing time of a group order. This is due to the need to prepare a test embroidery, send the visualization for approval and perform personalization only after its approval.

We issue VAT invoices in accordance with currently applicable regulations. If your company or facility uses KSeF and needs additional organizational information for the proper circulation of documents, please provide it when ordering.